Network Maintenance
As part of delivering a complete IT service to our clients, we provide the ITNZ Network Maintenance Support package. It's an all in one full support service, often requested by many of our ongoing clients.
We keep your IT environment working efficiently and productively through an ongoing maintenance and care programme. You select the level of support required, and then leave it to us.
Our ITNZ Network Maintenance Support package can be tailored to meet your requirements. This often includes:
- Response times - for both critical and non critical issues
- Preventative maintenance schedule - monthly, quarterly, six monthly
- Out-of-hours support
- Number of hours to be provided as part of a ‘contracted’ service
- System monitoring.
ITNZ also provides:
- An allocated support team for your site - so you get consistency of support
- Regular account management meetings, keeping you abreast of changes and issues.
No surprises is our motto!
Most importantly, we undertake your on-site support work at a time that is convenient to you. We understand that businesses require minimal on-site disruption, so we keep this top of mind when we schedule in your work.
SUPPORT 0800 101 036
ITNZ Services
IT Consultancy
- Assess IT business requirements
- Recommend optimum software/ hardware solutions
- Solution design
- IT security and risk management
- Disaster recovery and business continuity solutions
- IT project management.
IT Infrastructure
- Network design
- Network installation
- Network support and services
- Server support and maintenance.
VoIP & Telephony Services
- VoIP phones / software
- SIP and PBX services
- Broadband services
- Hosted and Cloud solutions
- DDI / Fax / Conferencing / Voicemail
Software and Hardware Sales
- Gigalight Optical Network Devices
- Microsoft applications
- Server hardware and software
- Workstations, notebooks, and PDAs
- Printers and scanners
- Anti-virus, anti-spam and anti-spyware solutions
- Wireless and mobile network solutions
- CRM software.
User and Desktop Support
- Desktop hardware maintenance
- Desktop applications support
- Trouble shooting.
Service Level Agreements
- Customised to meet your business requirements
- Backups and off-site storage.
Site Audits and Health Checks
- Full audit and review of your business IT set up
- Network, security and licensing audits.
ITNZ partner with 2talk for VoIP
New Zealand Distributor for Gigalight Optical Network Devices
